Helping financial organisations build trust and confidence in an increasingly complex world
Industry expertise
The challenges facing financial services
In financial services, trust sits behind almost every decision.
Customers are being asked to make increasingly complex choices while navigating new technology, sophisticated scams and greater uncertainty. For banks, insurers, wealth managers and fintechs, building confidence, communicating clearly and helping people make better decisions has never been more important.
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Customers expect seamless digital experiences while demanding greater security and transparency. At the same time, fraudsters are using increasingly sophisticated techniques, including AI, to manipulate trust and exploit human behaviour.
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Financial institutions must help customers make confident decisions while protecting vulnerable individuals from scams, misinformation and financial crime.
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Organisations are navigating digital transformation, changing consumer expectations and increasing regulatory focus on customer outcomes, vulnerability and responsible communication.
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Why do customers trust one organisation over another? Why do intelligent people fall victim to scams? How can organisations communicate clearly and build lasting confidence?
Why Alexis?
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Few speakers combine Alexis’s understanding of consumer behaviour, trust and deception.
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As one of the UK’s best-known consumer broadcasters, Alexis has spent years investigating scams, exposing fraudsters and helping the public understand how trust is earned and how it can be exploited.
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His keynotes explore why customers make the decisions they do, how confidence is built, why behavioural risk remains a major organisational challenge and how better communication can strengthen trust in financial products and services.
Alexis Conran is a keynote speaker for financial services organisations on trust, fraud, behavioural risk, customer confidence and decision-making.
Drawing on years as a consumer broadcaster investigating scams and deception, he helps banks, insurers, wealth managers and fintechs understand how people make financial decisions and how organisations can build confidence in an increasingly digital world.
Discuss your event→
Discuss your event→
Keynotes for financial services
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Earning trust & inspiring confidence
In financial services, trust sits behind almost every customer relationship and decision. This keynote explores how banks, insurers, wealth managers and fintechs can strengthen credibility, communicate complex information clearly and build greater confidence at a time when services are increasingly digital and uncertainty remains high.
Addresses challenges including:
Customer trust
Digital confidence
Clear communication
Reputation
Leadership credibility
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Why even smart people get fooled
Financial scams are increasingly sophisticated, yet the reasons people fall for them remain deeply human. Drawing on Alexis’s experience investigating scams and deception, this keynote explores how trust, pressure and persuasion influence decisions and why knowledge and intelligence do not always protect people from financial crime.
Addresses challenges including:
Scam vulnerability
Financial crime
Fraud awareness
Customer vulnerability
Decision-making under pressure
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Inside the consumer mind
Financial decisions are rarely driven by facts and figures alone. Trust, uncertainty, familiarity and perceived risk all influence whether customers act, hesitate or walk away.
This keynote explores how people make financial choices and how greater insight can improve communication, confidence and customer relationships.
Addresses challenges including:
Financial decision-making
Customer confidence
Choice and hesitation
Perceived risk
Customer engagement
Not sure which keynote is right for your audience?
Discuss your event with Alexis’ team!
Audience outcomes
After an Alexis Conran keynote, audiences will:
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Better understand the psychology behind customer trust and confidence.
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Recognise why intelligent people fall victim to financial scams.
Improve awareness of behavioural risk.
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Strengthen communication with customers and stakeholders.
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Build greater confidence in financial products and services.
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Leave with practical ideas that can be applied immediately.
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Ideal audiences
Banking & retail banking
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Wealth Management
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Insurance
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Fintech
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Risk & Compliance
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Fraud & Financial Crime
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Customer Experience
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Executive Leadership
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Related industries
Many of the same behavioural challenges also affect organisations in Technology and Professional Services, where trust, communication and sound judgement are equally critical. Explore other industries:
Frequently Asked Questions
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Yes. Alexis focuses on the human behaviours that influence trust, decision-making and fraud. His insights complement discussions around customer outcomes, governance, compliance and risk.
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No. Fraud provides powerful real-world examples, but his keynotes explore broader themes including trust, customer confidence, behavioural psychology, decision-making and communication.
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Absolutely. Alexis speaks to boards, leadership teams and executive conferences on the human factors that influence customer confidence and strategic decision-making.
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Yes. Every keynote is tailored to reflect the audience, organisation and sector.
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It depends on your objectives. Earning Trust & Inspiring Confidence is strong for leadership and customer trust; Why Even Smart People Get Fooled for fraud, risk and compliance; Inside the Consumer Mind for customer behaviour and decision-making.
Book now
Planning a banking, insurance, fintech or financial services event?
Get in touch to discuss which keynote is best suited to your audience and business objectives.